The loaders left several scratches and dents on several walls in my house. They did not use any moving tools at all like other companies do where they would wrap the furnitures before moving them around. They just literally moved the items themselves, and because these were heavy furniture, they struggled and left those damages in the wall. I had to clean them up and while I was able to fix the scratches, the dents are not something I can fix myself. They also said they were coming between 10:30 and 11:00 and they arrived 11:30 so while I understand I was given a 4-hour window, when I have direct contact with the loader who gives me a time, I am expecting them at that time. Also you send way too many notifications, one saying the service is completed when the loaders haven’t even arrived yet! Surprised with the quality of service really considering all the good reviews. I used another service before with no problems like this (they were so careful with everything and packed everything before moving them downstairs where movers usually struggle) and I regret not using them again. I emailed their customer support who only offered a discount on my next order, but with this experience, why would I do business with them again? And when I responded how their offered "remedy" would fix the dents on the wall, they sent me to fill out a form and repeatedly distanced themselves from the service and pointed to the "independent contractors" over and over. 😑