I booked this service to pick up bedframe, chest of drawers, dresser w/mirror and nightstand. The next day I changed the order after using the form for someone to contact me. Told them the order should reflect just a dresser w/mirror and recliner. Also emailed the change. They requested I pay $52.25 more to pick up the recliner, which I paid; although I should have received a refund from the original order. I also wanted to know what my refund would be, which no one could tell me. I called again the next day to find out about my refund. After being transferred 3 times I got disgusted and told them to cancel the entire order and refund my money. While waiting on the phone I booked another company and they came and picked up the items same day. Now I was told that they would only refund me 80% of what I paid. What a rip off.