LoadUp to take NO Accountability for the operational problems. LoadUp appointed the driver (who was more than 1 1/2 hours late) and failed to confirm that he had a capable assistant (not his 2 young small daughters). Not having an assistant that was capable of lifting heavy furniture downstairs forced him to use a dolly that dropped heavily on every single step. Then when it came to the outside steps the sheer force of the dolly dropping caused 6 of our bricks to be destroyed. This will require a mason to repair them and be very costly. LoadUp is assuming NO Responsibility for anything and putting it all on the "independent contractor" which is pathetic. They picked the driver and assigned the load without screening properly for an assistant. I expressed my dissatisfaction with the company's business practices, but they did nothing. I doubt I will hear from your driver and very doubtful he will pay to repair this which will probably cost him 5 to 10 times what he earned from LoadUp.