I had my worst experience ever with LoadUp. My total job was a treadmill, a projection TV( Very heavy-about 145 lbs ), a desk and two small entertainment centers. When the loader arrived, he was by himself. No way could he do this job by himself. His excuse was that his partner had broken his leg. Needless to say, after much puttering around, he left the treadmill and the base of the TV behind. Mind you, I myself helped the loader get the TV up the stairs. No way could he do it by himself. He told me he would return the first thing the next morning with a helper to finish the job. The next morning, he did not show and completely disappeared. I informed LoadUp and they told me the job would be reassigned and that a helper would be with the loader this time. Well, the second loader arrived and he too was by himself. He tried to get the treadmill up the stairs by himself but no way could he do it. I helped him by working very vigorously but at the top of the the stairs, he badly scratched my hardwood floor. So, LoadUp sent a single person twice for a two man job. The first loader who said he would return the next morning, totally disregarded me and completely disappeared. They told me the second loader would have a helper, but he didnt. I needed to help him do the job and believe me it wasn't easy. My hardwood floor was badly scratched and will need repair. I should not be doing any work to help the loader. This was a two man job . My floor was damaged as well. What a nightmare