If I could give zero stars, I could. I was given a pick-up window of 8 am-noon for a couch and loveseat. I had a new couch being delivered between 9-noon, which I was unable to change. I contacted LoadUp the day before my service to explain that I really needed my old furniture out before the new one came, and I was told a note would be put in to try and arrive between 8- 9 am and that I could contact the hauler to confirm once I had his number. I had to take the day off from work for this. The day came and the hauler was unreachable. My new couch came and the old furniture had to be moved to the front of the room to make room for it. Multiple texts and emails through the day "reassured" me my stuff would be picked up. Around 5 pm I was told a new hauler was assigned, but it would be 6-8 pm and possibly as late, but no later than 9 pm, but could I reschedule anyway. Not possible for me due to work. I was told this was an exceptional hauler and they were confident my stuff would be picked up that night. I was able to contact this hauler directly, who also tried to get me to reschedule, telling me it would be closer to 9:30-9:45. 10 pm came so I texted him, his response was he was waiting for AAA as his "car" stopped running while he was driving and he thought it was the alternator. He tried to get be to reschedule later in the week, but at this point I was done with the run around. I'm now waiting for my requested refund. Lesson learned, read deeper into reviews, check BBB complaints and go with a company that may be a few dollars more, but has a much better online reputation and does not take your money up front. I had other things that needed to be removed, but won't ever use this company again.