I have made numerous attempts to contact this company and speak to a manager or Customer Service Rep regarding the horrifying service that was provided by their employee Emerson and his helper. LoadUp was contracted to remove items from an apt when my mom went into LTC, consisting of a sofa, loveseat, antique solid oak China hutch, twin size sleigh trundle bed, double dresser, nightstand, desk with an attached hutch, and an office chair, 2 twin mattresses & 4 boxes of misc collectibles items all to be donated as they were in EXCELLENT condition. The p/u window was btwn 8am-12pm, & after I got a call that they weren't gonna show up until 3pm when I had to be out of the apt by 4pm that was the 1st call to a rep who said he would contact them. Well, they arrived at 2, in a Ford TRANSIT VAN & said their truck was "broken" so they used that one... My Subaru was bigger than that van and I asked how they expected to get all the furniture in it & even called the CS Rep who ASSURED me they would be able to do it in several trips. Why they didnt rent an appropriate vehicle for the job is beyond me!!! I even found out from one of the Healthcare workers there was a veteran's home in the same town who would have come and gotten it for FREE, but to cancel LoadUp was 50% charge, and I figured since I selected the donate option I would let them take & donate the furniture. The trundle bed was still together and Emerson thru Google Translate said he didn't get paid to take it apart so I called to have the "disassemble fee" added to the ticket. While still cleaning out the apartment they removed all the furniture outside. When we went to take the garbage to the dumpster where they were loading, we found that they had busted all of that furniture up into tiny little pieces and shoved it into the back of the van.. I mean, literally, they broke it into small shards of wood even though all that furniture and items were to be donated (ADDING INSULT TO INJURY - I paid extra to disassemble the bed only to have it busted up into splinters!!) !!! I have been trying for FIVE days to speak to someone with no call back. Would I use them again??? No way!!! Buyer beware on this business they take your money and you never get a reply...