We hired LoadUp to remove a mattress. The very morning they were due to pick it up we received a text from the driver saying he had an emergency with his young child and could we reschedule. We gave him the grace to reschedule for 48 hours later between 8am and 12 pm. When we called to confirm this appt, we were told it could be up to 8 pm at night. We cancelled at that point, being unable to sit around all day and wait, especially since my husband already lost 1 day of work waiting and we were told the rescheduled time would be between 8am and 12pm. Only half of our money was refunded. They charged us a cancellation fee. Keep in mind that they first asked to cancel the original appt. Shame on them! We were kind enough to understand the issue with the driver’s child but they chose to keep half of our money. We would never recommend this business!