Overall excellent service by Cody and his helper. My appointment was between 12-4. Lets start with the texts. First one arrived about 12:30 telling me Cody was on his way. Second text said Cody would be at my place between 1:00-2:00. That was very helpful since my appointment was 12-4. I believe Cody and his helper got to my place around 1:45. We had the recliner ready to go except we couldn't get the back off. No problem, they knew how to release the catch. The took the chair out through the side door off the bedroom. I gave them the instructions that came with the chair, we talked about all the features, recline in multiple positions, heat and massage. I signed the paperwork and they left. Overall it took around 15 minutes. Very efficient and well worth the money to have Load Up dispose of my recliner. I'll be sure to use them next time I need things removed.