I am a repeat customer with Load Up so this is just a Devil In the Details warning. I called for another pickup of old electronics yesterday. In less than 14 hours, my buddies earmarked some of that stock as stuff they would like to take so that problem was happily solved. The sad part, when I called back to cancel my pickup, Load Up charged me 20%... for nothing. Stating that the only full refund they provide is if you call back within 15 minutes of placing the order. WTH Load Up? I have a third order with them mid February, this one may be my last as I strongly object to any company refusing to provide a reasonable refund policy esp in under 24 hours from when I placed the order and six full days in advance of the scheduled date of service. Really weird policy, folks.