We bought a new couch. Our old 20 year old couch needed to go, but we had no way to haul it away. We contacted LoadUp to come get it. We said if it could be donated, we would like it to be. I called on a Sunday around 9am and they came the same day around 2:30p. There was good communication and the two people who came were very pleasant and professional. They were in and out - easy! We are getting a new bed later this year and I've got some things in my basement that need to be hauled away. This summer I'll be calling LoadUp again and asking for RJ, the person who helped me with the couch.