I requested an email quote. Text quote was sent to my husband who gave them credit card information thinking it was the company I chose. When he contacted them to let them know the error, they canceled the job and charged my credit card 20% cancellation fee. The cancellation was 6 days in advance! When I called customer service all he did was repeat the scripted line “because the job was booked and paid for, the cancellation fee applies”. Thankfully booked with my credit card and the charge was disputed. Be careful when booking and use a credit card for protection!