I initially went with them because they had an upfront price that I thought was reasonable. When I ended up getting a counter offer from a different company that was half the amount than goloadup I decided to cancel. I was then told I would have to pay a 20% fee for cancelling, even though it was 5 days ahead of time. I would totally understand if it were within 24 hours, but 5 days ahead is completely unreasonable. BUYER BEWARE... you better be sure you're getting the best deal and if you try to back out, even with plenty of notice they will charge you 20% of your initial total!!