I'm so disappointed with this service. I schedule my sofa to be picked up a week in advance. I was given a window of 4pm to 8pm. The driver showed up after 9am. There are mulitple representatives that have contacted me from 7 different numbers within a 2 day span of time. It was clear dispatch had to contact the driver multiple times, the back and forth was ongoing and frustrating. It was extrememly difficult to hold my small kids and my cats in a room while waiting for so long and so late. I suggested half for the inconvience, was given $10. Go with a different service, there are many out there.