When I made an appointment for 8-12 the next day I asked if I could get a more exact time estimate and was told to call early the next morning. When I did I was told that the person I spoke to was waiting to hear from the drivers and she would call me back. She never did. In addition, the advertised call half an hour before arrival never materialized either. When the driver showed up it was just after noon. They only sent one man for what I had.told them was a large recliner. The driver was helpful, courteous and efficient, but he had a hard time managing the recliner by himself, as I am partially disabled. So all in all I have to say that I am not too impressed with the company management.