The man and his son arrived on time with an open trailer behind their vehicle. They were prompt and polite. However, Load Up is misleading in that their website shows men in Load Up shirts loading up. That is not how these guy were dressed, especially their footwear. All I could see was them dropping the item on those flimsy shoes. In addition, they had no equipment to lift assist and they had some difficulty removing the item from my home. My main concern was with the young man who turned out to be the son of the driver. The kid was strong but not a muscle man and I was very concerned one or both of them were going to get hurt the way they struggled with my item. Load Up told me they vetted their people but I doubt the kid was vetted. His dad said he had to go to school for awhile before they picked up their next load. I don't know if that was high school or college, my guess is high school. If so, I certainly don't think a minor should be moving heavy furniture. They said they would likely donate my item since it was so nice and that was what I wanted but they brought nothing to pad or wrap the item so I ended up giving them the throws I had covered the doors of the item with. That said, the item was picked up on time, nothing was damaged, they were polite and no one was hurt. I will think twice before I use load up again. These guys were nice but I can tell these are not real movers just people with a vehicle that take away stuff. That means anyone could show up at your door regardless of LoadUps vetting.