I had never heard of such a company but was in need of getting a queen bedroom set removed from my son apt in Baltimore I arranged everything prior to flying out from Miami,got the confirmation that the hauler would notify me 30 minutes before well we were in a hotel and upon seeing the email the morning of the pickup I panic because the time was near and the hauler never called we just happened to put the bed on the porch the night before I thought this was poor communication on the hauler,I would have been terribly upset if we had missed the pick up if the bed was still inside and I came over 1000miles to help facilitate I think my rate should have been adjusted,and these type of haulers shouldn't be utilized This is the reason for the low rating