The scheduled drop-off was never accurately given. At one time, a represented told me ' only 5 more minutes ' as if it was no big deal when I was promised 8am-12pm slot and it came just before dark. Truck driver was terrific and was equally annoyed by the 'dispatchers' I asked twice for 'Chris' the manager but never received a call. If you don't care when they deliver, it is a great dumpster with a door to walk into and very nice driver who put it exactly where I wanted it. (Jeff, the driver was great) The rest of the staff need remedial Customer Service training for setting false expectations.