Let me say that Tony and Lee were great. They were professional, worked really hard on a very difficult moved and were able to complete the job. My only issue is the business model of the company. The idea is great, but execution isn't there yet. If you have movers that are running behind because they are busy at a job, it should not be on them to communicate their status. Whenever I deal with contractors that give windows of time, there is usually a reception that communicates how close they are to the schedule. In this case there wasn't any communication until I was able to talk to the movers. This could have easily been handled earlier on by a receptionist. Just an idea, but overall I was happy with how everything turned out.