If I could give them no stars I would! They are clearly going bust! I placed an order for a shelter that was in stock on their website and 2 days later the money was returned to my account with no notification or offer of alternative- nothing! I called them and asked what was happening as needed this shelter and the grumpy teenager on the other end just mumbled, it's out of stock! I did mention how was allowed to order something out of stock and he just kept repeating it is out of stock! I informed them it is is still in stock according to their website! He told me I was lying. It is still even there for people to falsely purchase now, probably with many other items. In fact on the few things I did a random check on, nothing is out of stock (and is on partner site of Blacks and Millets) and so it seems they are falsifying records by taking orders, not being able to fulfil and then refunding. Something is very wrong and the customer service is non- existent!! Absolutely disgraceful! DO NOT PURCHASE FROM THIS COMPANY!! I am shopping local for everything now and have already managed to buy an alternative from a small business that does care about it's reputation and customer service.