Ordered 2 pairs of walking shoes for Christmas presents, one of the boxes was damaged clearly looked like a return. the boot itself was fine but the insole was damaged. Order was placed on 27 November, when the insole issue was discovered I tried 4 times to contact customer services and although I got a response when I said what the problem was and sent pictures I had no further response from them. I tried calling their 0330 number today, for 23 minutes I waited while someone tried to find a local store with them in but couldn't. Its a week before Christmas, these boots were clearly not checked before they were sent out. SO DISSAPOINTED