Please do not shop with Go Outdoors, specifically online. The main issue with this company is their online stock count. I purchased 21 items on the 29th of December. The next day, I received a PayPal notification saying I had received a partial refund which amounted to around a third of my order, with no explanation. I emailed the company to ask why and I received a response two days later to say that some of my items were out of stock. A website should automatically update stock count and the company should at least let customers know which items have been refunded immediately so they are able to find the items elsewhere. I went to Twitter as I had another question about my order and wanted a faster response. It was here I noticed that they have hundreds of tweets from people having the same ‘surprise refund’ issue as me. I asked the company if I could cancel or swap an item on my order and was told “we are pretty fast at picking and packing, therefore we cannot make this amend for you” I thought this was fair and my own error so left it at that. Six days after my initial purchase, I email again to say “I am a bit worried my items aren’t going to arrive for my husbands birthday as I have yet to receive a dispatch notice”, only for them to say “I can see your items are still waiting to be picked and packed”. This was frustrating considering what I was told 3 days prior. On the third of January, I receive a PayPal notification to say I had received another partial refund. I enquire to find another item is suddenly out of stock despite making my order six days ago. I finally receive a dispatch notice that my items will be delivered on the 6th of January by DHL. When DHL arrive they only deliver ONE item. I contact DHL and the next day (my husbands birthday) they respond to say they only received one item and I should contact Go Outdoors. Luckily, I check the tracker and apparently I have another delivery arriving on my husbands birthday. When it finally arrives, the box is damaged and inside, all of the items have been thrown in with no packing to protect them. One of the items was a camping lamp which arrived completely smashed in several pieces. I contacted the company to say my order had finally arrived but an item is broken and was told to take it to the nearest Go Outdoors shop for a refund... during lockdown. I’m don’t like negatively reviewing companies online, I work in customer service myself and always prefer when customers complain via email as it’s a final chance for the company to make it up to them before reviewing online. So I emailed the company, said it was a formal complaint and asked for it to be passed to a manager. I outlined my entire experience and received a response from Leon today, who did not apologise once, spent half the email listing the items which were cancelled and refunded (which I was already aware of) and then finished the email by saying if I want to exchange or refund the lamp, I need to go to the shop and if that’s not possible right now, wait until lockdown ends. I am seriously disappointed in this company and would not recommend them to anyone.