I love go outdoors. Been a loyal customer for years... IN STORE!!! I never leave reviews but this has bugged me. Over the space of around 2 months and about 4 orders, I’ve had numerous items of clothing refunded randomly, with no reason as to why and no emails explaining which items were being refunded. I’ve Had to keep ringing up every single time to ask which item had been refunded, and that comes with long delays on the phone, and another 2/3 weeks waiting for my money back. . No emails, no explanation. It happened that many times I put a complaint in, which I received a reply but no compensation. My most recent order was 2 coats. i received the Email to pick coats up, but when I turned up at the shop, only one coat was there... same issue as before (But this time no refund and email stated it had arrived in store???). I immediately called asked for my refund. 2 weeks later... no refund.. Apparantly the person had “forgot to initiate payment”. The other coat which was included in that order was sent back 3 weeks ago and I’m still waiting of a refund for that aswell. I haven’t received any acknowledgment of my return, they keep hanging up on me due to busy lines on the telephone, and they won’t respond to emails. So now I’m £60 down and a very irritated go outdoors (X)customer, who will NOT EVER shop there again. Very annoyed.