I ordered a coat and waterproof trousers in December. They were returned as unsuitable by post. Despite proof of postage and return for more than 14 working days ago now at the end of January I am still awaiting a refund. Update 17 days following a my order being delivered back to Go Outdoors ... Following this review I called Go Outdoors was told the issue would be resolved today and I would be called back in 15 minutes. Still waiting 10 hours later. A fourth contact resulted in another representative informing me that I would have to wait a further 5 working days for my refund. Please be aware before you purchase that the returns information stating 14 days was not my experience.