Very frustrating experience on my recent order with Go Outdoors. I placed an order 3 weeks ago and after a week or so I checked the status of the order on their webiste. The order status hadn't been updated since ordering and hadn't been despatched so I got in touch by phone twice to find out what was going on. Each time I rang I was told they needed to put me on hold while they looked into it and each time after 5 or so minutes on hold I was disconnected. I gave up on the phone service and tried their website enquiry form instead and received a reply informing me that their system hadn't processed my order correctly and that they would push it through. Since then, many emails went back and forwards to different people, each time I was told sorry their system processed the order wrong and they were correcting it for me. I finally got fed up with the stock response so tried ringing again yesterday only to be told they had cancelled my order as the item was out of stock. The item had been in stock when I placed the order and was still available to purchase a good week or so afterwards as well. I received no contact advising they had cancelled my order (in fact their system even today still shows it as being processed) and no refund had been processed at the time of my call so the lady on the phone processed the refund there and then for me (although I still have to wait several days for it to arrive back). Overall an unpleasant shopping experience and I will not be using Go Outdoors again.