Not a great experience with Go Outdoors and many of these rviews reflect a very similar experience. My issues: 1) Ordered a tend, in stock, paid but then days later they cancel the order saying it is out of stock and so they refund me days later. Seems to be a re-occuring issue that they are taking orders and payment without actually having the stock. 2) I sourced the same tent elsewhere so needed a tent carpet - bought this from Go-Outdoors - no problems here so far. However, the other store Amazon, did the same and cancelled the tent order as there were stock issues. So with no tent once again I try to cancel the tent carpet from Go Outdoors but there is no option to do this online. Had to wait until it was delivered. 3) Take the tent carpet to Royal Mail, cost me £14 to return it tracked! 4)Two weeks later receive a random £8.95 refund from them so i ring to find out where the £44 I should have been refunded is. Spoke to a nice lady customer services agent who tries to investigate, took tracking number and said would confirm that the carpet had been received, will be processed it will just take a month to go through. 5) Now 5 weeks after they had received the tent back (3 weeks since I last called) I had to ring them again to find out where the refund was! Spoke to another agent who confirmed that they had received the tent back, couldn't explain the original £8.95 refund but spoke to their manager and agreed to refund the difference but it will take 3-5 working days! Obviously it was not being processed without my recent call! On top of all the time I have waited plus in all 3 calls to chase them. Judging by their track record I have no confidence it will be refunded in the next 3-5 working days. I will have no choice but to wait and see. Overall, an unpleasant purchase/refund experience in which the onus is completely on the customer to chase/receive money they are rightfully owed.