Absolutely disgraceful customer service. Genuinely cannot believe the experience. Ordered a fire pit online, was clearly a damaged return; box torn and cellotaped together, screws missing, screws broken. Took it back in store to swap it for an unbroken product. They didn’t have any and wouldn’t refund mi. Accused mi of doing the damage myself, even though the old manky cellotape was all yellowed from age, so had been like it for a while, well before it was sent out to mi. The 6ft 2 male staff member pretended to be a manager, came away from the protective screen to get in my face, saying it wasn’t his problem. The real manager came along and had to ask the guy 3/4 times to get away from mi. Eventually, he walked away, slagging mi off, I asked the manager if he was going to let staff attack female customers like that and the manager just shrugged. Then the aggressive man came back over to carry on having a go at mi. I had to leave in the end as they refused to help mi. Several hours later on the phone to customer service, they say I have to do the 16 mile round trip again to get the refund. I get a kind friend to do this as I was genuinely scared to go back in there with that guy there. And guess what? The same 6ft 2 male staff gets in my friend’s face, being rude to her. She asks him if he can social distance because of covid and he literally said ‘no’ and continued to intimidate her until she got her phone to film him and another staff member intervened. No apology for sending out a clearly broken product that they’d crudely tried to fix. No apology for accusing myself of doing the damage. No apology for making me do a 32 mile round trip to get a refund. No apology for staff refusing to social distance and getting in my face, being asked by other staff on numerous occasions to leave me alone. No apology for getting into my friends face and being rude to her either. Customer service said I should be grateful to get a refund as they don’t take back damaged goods!!!!!!!!!!!!!!!! I have never known anything like it. If that had been a man in a pub, the bouncers would’ve grabbed him and thrown him out. But this guy was being paid by Go Outdoors to treat us like this. Truly shocked