Just set up a account with Go Outdoors as I was looking for a fishing bivvy and found one I liked. I purchased the membership card and selected click and collect for the bivvy and an outer skin for it as I need it for tonight. I paid online and waited for my message to say I could collect. No message arrived only a confirmation mail which stated delivery in 3-5 days! I contacted the store where I had selected for click and collect only to be spoken to like an idiot and told I had done something wrong online which I know I didn’t because I checked and double checked everything before paying. I then called customer service who then said they don’t know what happened but it’s down for delivery. I asked for them to cancel the order and refund me the money and I’ll just go the store and buy it to which I was told no. They say they can’t refund because the order has gone through although is been less than an hour since I made the order. I then asked them to change the delivery address to the store and let the store know I will be coming to collect today to which I was also told no. Apparently they can’t change details on the order so basically it’s tough I’ll just have to wait for the delivery. I’m now stuck with no bivvy to use tonight and no cash to go buy another one and send this back when it arrives. Awful service, awful website, awful staff. Only gave 1 star because I can’t give no stars!!!