I placed the order over one week ago and still not been dispatched, I called dozens of times and wanted them to cancel coz it took too long and I wouldn't be able to receive it after so long. they said it's not possible to cancel before they send it, and I need to contact Hermes with the tracking number and ask them to send back. I got the number after one weeks waiting time, I contacted Hermes and they say only the sender can change the address or have it returned. I contacted gooutdoors again and one guy was still making excuses and didn't want to have it returned, he was super rude and hung my call! After trying so many times and spending hours, finally a lady said they contacted Hermes and it could be returned but nothing guaranteed! I waited for one more day and Hermes said it's going to be delivered! I asked customer service and they say if they receive, it's a civil dispute between me and that house owner, which is none of their business!! I've been online shopping for decades and this is the worst experience!! I seldom used trust pilot or anything to review but this gooutdoors customer service just made me so angry! I bought 10s of thousands of products from gooutdoors shops including climbing equipment for 20+ people, camping equipment for 20+ people etc. I run an outdoor activity company and do regular purchases. It's my first time shopping online with them and I won't use it ever again, no matter how much discount they have! Won't even use their shops ever again! Also will tell all my colleagues to avoid!