Avoid like all the other comments customer service appalling. Ordered clock n collect at erdington branch. Put in my discount card number online and the items were reduced to £20 in total. When I got to store they wanted to charge me £25 as he said my card had expired. When I asked why online this had not come up as invalid or expired!! He said he didn’t know. I asked to speak to the manager because tbh if I had known I could have got the items cheaper else where as I hate the attitude of go outdoors staff!!! Manager came over not having it he said if you use a discount t code online and it’s no good not his fault. I said yes it is if it’s ur discount card and your system isn’t good enough to tell customers it has expired. He said it was my fault I should have remembered I had had it 12 months. Are you joking!!!!!! I left the store without my items as I was determined to only pay what my email said I had to pay instore. I sat in the car and called their customer service and a lady answered looked at my order and agreed I should only have to pay £20. I walked in with my phone and told to so called manager that I had his head office on and he really didn’t give a dam. He said he would call them and 15 minutes later he came off the phone and said it’s wrong but he will honour it!!! And then started to argue with me as a customer why he was right. I said I’m not arguing with you just get my items. I will never step foot in go outdoors again this is the 3rd time they have cocked up with stock or prices and I think they are trained to be as obnoxious as possible and then they become managers!!!!