Returned a £70 pair of walking boots to the Scunthorpe store with my adult son who had worn them three or four times before the lining had started to separate from the boots. A manager looked at them then sent a deeply embarrassed junior assistant to tell my son that his feet were too small (he is a size 12, so naturally, he had bought size 12) and had moved around causing the fault. They were not prepared to exchange or refund despite our having the receipt. We stood our ground and eventually the same manager had another look and decided that they were faulty. We considered choosing more expensive boots and paying the difference but then realised that would mean they had won, so we took our refund. What appalling treatment of customers and staff. Avoid.