Ordered shoes on line, too small and tried to return / exchange in store, size not available but would not refund or exchange as was paid via PayPal. Nothing in returns policy to advise of this… 2 phone calls to customer service, one was disconnected by “advisor” and I use that term loosely and second call by a person who had no clue how to resolve. Ended the phone call eventually with nothing changed and a promise that “ it’s unlikely a manager will call you” Awful customer service, don’t know what they are doing and come across as fairly ignorant in how customer service works