Ordered 3 items online, keep receiving texts to say they were ready for collection however, I was away for a couple of days but still in time for the collection. I picked the package up (50 mile round trip) only to find when I got home 1 item was missing, I contacted the store who told me that I needed to contact Customer Services which I did, the girl I spoke to couldn’t have been less interested. I was sent a form in PDF format which I couldn’t edit neither could I print it off as I don’t have a printer. Apparently they cannot carry out an investigation without a form which tells them exactly what I said on the phone. I don’t need this hassle and certainly don’t have the time to sort out work arounds to rectify their error. A poor service from a poor organisation. I absolutely will not order online from them again.