After seeing a toddler rucksack in stock at a local store online, we drive specifically to the store to check it fitted correctly and buy it. However, I was told it’s not in stock and the online stock checker was wrong, therefore we ordered the rucksack from the store and were told delivery can take up to 10 days but is likely to be only a few days. It arrived after 10 days in an open damaged box and ripped plastic bag, so the rucksack was not protected properly. We bought this rucksack specifically to carry a toddler for a hike we had planned and it didn’t arrive in time. If I’d known delivery was going to be an issue I would’ve bought the rucksack elsewhere. Customer services didn’t understand why I’m complaining and even say the box did its job as the rucksack wasn’t damaged! They refused to complain to Hermes who delivered it. It’s a £180 rucksack!