Placed an order for a couple of waterproof jackets, for click and collect in store. A week later and no sign of the jackets. Multiple phone calls to the local store went unanswered, even though the confirmation email said to call that number with any queries. "Customer Services" were useless, I managed to get hold of someone in Go Outdoors, all they would do is check the tracking link (as if I haven't done that myself before calling!). Why they have to have the jackets couriered is beyond me, they have a massive warehouse store full of goodies, and with my countries weather this is the kind of thing they should/would be expected to stock en-mass. Terrible service, incredibly slow delivery, yet to see anything materialise for my fifty quid. Shame really as my local scout leader recommended the store, guess he will rethink that that I tell him of this experience. Avoid.