AVOID IF YOU SHOP ONLINE!! Bought tent extension online, and received email that day that it’s ready for despatch that hermes will provide me update of delivery and gave me tracking number, tracked it everyday( tracking says Hermes are expecting it ) waited a week and still hasn’t receive it. No change on hermes tracking since that email. Called their costumer service, the person on the phone looked up the tracking ( as if I haven’t done that) and said that the package probably lost in transit!! They asked me if i want a refund or they will send another one! I chose a refund! Will see how long the refund will take! I actually found same one in millets £25 lower than their price and you have to purchase their discount card to avail their so called lower price where you can find somewhere lower than their price! Just avoid this company!