Terrible terrible service. Ordered 2 bags or Weber charcoal, 3 weeks later 1 bag arrives (packaging was not damaged or opened). Contacted customer services and was told I had to fill out a long form declaring that I had not received the package. I explained that I had received the package but there was only half the order in it. They refused to investigate why only 1 item had been sent instead said that I had to sign a legal; declaration that Hermes had not delivered the parcel so that they could claim the loss against them. I explained that not only was that not correct or ethical but was also illegal. The refused to do any investigation without this form so I filled it in and deleted the part that stated I had not received the parcel. They eventually after 2 weeks and 8 e-mails agreed that this would suffice. 2 weeks later, no word. e-mailed again and was told it takes upto 15 working days to investigate, waited the 3 weeks and contacted again was told then that the form had only been submitted to the relevant department 9 days after I emailed it to customer support, waited another two weeks email 3 times with no response. Raised a complaint through PayPal, got no response, had to escalate to claim through PayPal, no response. Eventually refunded for the missing item through PayPal claims again no response from gooutdoors. Terrible terrible service, I will NEVER buy from here again and would suggest others avoid too!