Awful experience. They continuously made mistakes with my orders and cancelled items for being out of stock. Multiple customer support assistants asserted that they were in stock, and that cancelling them was a mistake/glitch. Then they failed to refund me for all of my orders, when it was meant to be automatic. Finally after refunding me correctly they took MORE money from my account and marked it as a purchase, when I didn't authorise anything; I made no purchase! I can't seem to get my money back and It's been exhausting chasing them. Furthermore, they do not have sufficient information on their own-brand products, such as items by "North Ridge". For instance, they have no idea what some of the fabrics used are, which is awful for walking gear. Unfortunately customer support couldn't help either. The only positive of this site is that their call centre employees are very polite & helpful in my experience. However, I can't say the same for their the email customer support, which was very bad. They gave incorrect information, didn't seem to actually read my messages and seemed more like automatic replies.