As said by others, nice stores and staff; but purchasing online useless. Bought a Tilley wool fedora for my husband for Christmas, but was sent a Sealskin roll-cuff toque that cost 1/2 the price. Sold out of the Tilley size by the time I called to complain, and they were going to have me pay the return postage! I had to ask for a return postage code! Ended up having to pay 34% more for the same item on another site. I have previously bought online to collect in store, only to have the store call me right before collection to say items not in stock…despite money having been taken. Refunded, of course; but shouldn’t sell if there’s no stock!