On line ordering shocking. Ordered a Tilley hat for my dad as a present. They sent the wrong size.I ordered again...the order was cancelled. Third time lucky? No! They sent the hat I ordered...right size...but the security tag was left on ! So it was returned. Same story as others.A refund will not be issued until it reaches the warehouse..even though GO arranged a collection and I sent evidence of the collection ticket. Not happy at all. They have offered a £10 gift card..but no where near enough regarding the time I have had to spend on this. Oh and the fact that my elderly father still does not have his Christmas present. Has to be the most appalling on- line service and customer service response.