Bought ladies North ridge jacket from Doncaster store ,had a big problem with down coming out of seams and the fabric, my clothes covered in small feathers and car seat covered every time I wear this jacket ,I went back to Doncaster store and spoke to Peter assistant manager I was told to push the feathers back in the holes and said he would not exchange this jacket ,this meant I would spend all my time putting feathers back in the jacket than actually been able to wear it, I feel he had come across this problem before after speaking to him, I looked at the same jackets in the store and they was the same with down coming out of the seams, I was told by customer service to travel 30 mile to another go outdoors where another manager may exchange this jacket ,this jacket is not fit for purpose the down that is coming out is excessive not just a couple of feathers which I now consider to be faulty ,no signs around store letting customers no about down coming out of this item or on there website.