Absolute joke of a company!!! I was emailed and texted on Monday 14th March to conform my order was ready for collection. I went to collect it on Wednesday 16th March to wait for 10 minutes for them to wonder around their storeroom, rifle through a load of other parcels and then they call a second employee. Turns out they couldn't find the package that they had scanned in as delivered 2 days prior, they even tried to tell me it was delivered on Wednesday 9th march (which was the order date) and that it could have been returned for refund. I explained that that was not possibe and the package arrived Monday 14th. Very red faced, they called customer services who told them the same thing is was scanned as received on Monday 14th, she spoke to the second employee who said " Well I was working Monday, but not on deliveries so its not my problem". Then they informed me that "We've lost it, we can't find it" no apology no nothing. Absolutely shocking service, will never order or buy anything from them again.