After reading the online reviews for Go Outdoors there appears to a negative response for the customer service !!!! Couldn't agree more. I contacted customer services, approximately 7 weeks ago, to check whether I was entitled to the 10% online discount advertised as Get10 on an attempted online order. Their payment system wasn't working and didn't accept the payment . Consequently I had to drive to their store 10 miles away to get the items as I needed for my planned walking trip. The store would accept the code. I contacted the CS to see if I qualified for a refund numerous times. Each time after explaining my question ,promises were made that someone would ring me within a few days. These uncontactable imaginary people must be stationed on the Mary Celeste. I appreciate that they are busy BUT l consider that no reply in 6/7 weeks is unacceptable and poor practice. There is no point the customer service team promising anything if its not followed up.