Needed a changing robe and spotted one on the Go Outdoors website. It was showing as in stock online and also in stock at my local store. As I needed it for a swim in 2 x days, I selected click and collect as the website showed that it would be available within a matter of hours. I received the order confirmation straight away but I still hadn’t received a collection email a day later. I decided to drive to the store to see what was happening. I was told that they didn’t have any in store but they could order one, however, upon checking the system it transpired that Go Outdoors actually didn’t have any in stock at all. Complete waste of time. The store assistant told me that the website is never right. I submitted a complaint to Customer Services and was told that I should’ve received a cancellation email, they apologised for not sending that. How about not offering items for sale that aren’t in stock.