We visited the store to purchase several beghaus coats and fleeces for myself and my wife. The staff in the store were very friendly and really brilliant. They supported us with advice and guidance on the items and in bringing the correct sizes from the warehouse. We actually spend way to much in time in the store making up our minds. One of the staff picks this up in our conversation and warned us stays were limited to 2-hrs. Having almost spent this much time in the store he kindly updated their system with our car number plate so we wouldn't get a fine. The fine for overstay is £150. A couple of issues with the visit. A number of the items were either not priced up or incorrectly priced, compared to that on their system; The staff were clear the store would match any offer on their website. However when we went to the till to pay the manager seemed to try and unpick this... this doesn't apply, you can't do this, you can't apply both deals at the same time, etc... all this said in a very offish and arrogant tone, whilst munching on chewing gum. When I showed her the basket on the website and the fact all the deals had been applied... she reluctant applied the deals, "as one off", and was even more stand offish; Having processed the payment for the goods, she stood arrogantly waiting for us to leave. Having bought 5 items she made no attempt to ask whether we wanted a carrier bag, with the purchases piled up on the till. From the point when the payment went through she remained silence... not even a word around "thank you for shopping at ...", have a good day. Again the staff on the shop floor were brilliant... the manager really does need to get a change or attitude or personality....