Ordered a new headlamp with a 3-5 day delivery for a trip in 2 weeks. Figured that have plenty of time for it to arrive. After more than a week still nothing. I contacted their customer care but after 6 emails all the keep repeating is a link to their 'track your order ' page which just tells me it will be arriving soon. I am disgusted that they can't bring themselves to apologise and offer an explanation. I am going to pursue a refund but reading some of the other experiences here am dreading the headache I am likely to get. What a sham business. Wish I'd stuck with Amazon or Cotswold Outdoors who were prompt and extremely professional. Cheap is never worth it. Stick with the reputable and proven stores.