like many on here was drawn to a hugely discounted (75% off sleeping bag), this remained in stock for several days after ordering. Paid for membership and added some smaller items as i was pleased with the potential money saved. All small items shipped next day, sleeping bag not sent a week later (yet showing out of and back in stock on different days) . I chase up week later and they send two smaller order items and without discussing with me (i had mailed saying i would accelt an alternative but needed whole order) they then cancelled the sleeping bag (main item with huge discount!) I then speak to them on the phone, they refuse an alternative and admit the restock this week for their large national promotion on the sleeping bag was 2 items! Seems to me their promotions are not scaled to meet the demand and orders likely to receive.