Bought a RAB Women’s Downpour ECO Waterproof Jacket online. Unfortunately, it was not waterproof. I rang customer services prior coming to store, I did explain situation regarding the jacket and was advised to return it. Nothing was mentioned regarding PAYMENT METHOD As it was not my fault that product I bought didn’t work as it says on the website, RAB Women’s Downpour ECO Waterproof Jacket was not waterproof, I still have to pay £3 to return it. I thought I might be able to swap it in the shop, so drove 25 miles to shop. I was so shocked about attitude. I gave my order Nr, but that was not enough for return, I was asked to provide PAYMENT METHOD. I said that I paid by card but was advised to prove it. I didn’t have a proof of PAYMENT METHOD. So, the answer was: “I cannot help you”. Most stores don’t need to require a receipt anymore, especially if the payment was made on a card. But I had an Order nr. It’s easy to retrieve a prior sale through your POS system if the customer has the card with which they made the purchase or order Nr. I have bought a membership as well. I really regret it now. Customer service was below any criticism, I was not offered to exchange or any other solution.