When I tried to leave a bad review of their customer care, they wouldn't print it, saying it would be edited to their liking, therefore I comment here. I purchased a pair of ROYAL SCOT wellies from them and they split after very little use letting in water, after complaining and taking the Wellington back to the store for inspection, ( which they admitted was faulty) I was told to take the Wellington away to dry out the lining and then take it back to another store. After 5 weeks of waiting I have still not had a refund or replacement whilst emailing and phoning , being passed from one person to another.