Double trouble: 1. I cycled to my local store yesterday morning to buy two items that I'd seen on their website. I could only find one item and asked for help. The assistant said they didn't seem to have the other item. I asked if they could order it for me, but was advised to order online myself as their system wasn't working. I did this while I was there, selected click and collect, then cycled home. By the time I got home, I had an email saying that both items were in store and ready to collect. I assumed they had made a mistake when they'd failed to find the second item while I was in the store, so I cycled back, only to find that like my earlier visit, they still only had one of the items. While I was there, not collecting my order, I was advised that I needed to select the delivery option if I actually wanted to receive the order. I don't know what the point of their click and collect system is, if it will invite me to pick up orders that it can't fulfil! 2. I've moved house twice while I've been a member and both times it's been nearly impossible to update my address! I thought I'd finally been successful with my last move, but when I was in the store about a month ago, I learned they still had my old address on the system after all. I changed this while I was in the shop and was assured by a very patronising and rude assistant, that it was now correct. Nonetheless, when I visited yesterday, I found that yet again, they still had my old address on the system! I'm not at all confident at their ability to manage my data. Outcome: I took my business elsewhere!