I have always liked Go Outdoors...until I had an issue with an online order and contacted customer care. Oh my what a joke!! The issue was originally their fault as they had sent me the wrong jumper, I contacted them and they agreed to pay return postage - however this doesn't cover the original postage I paid. The first advisor eventually agreed to send me a voucher to cover this, but next time I heard from them it was a different advisor who instead went ahead and sent out a replacement jumper. Great! However...she sent this to my old address of which I have no access to. The next advisor who replied told me the only way to get another replacement sent out was to send back the replacement jumper. Oh my!! Nothing is joined up at all. All I wanted was £3 to cover the cost of the original postage so I could re-order the jumper, luckily no more than that or I wouldn't be laughing but fuming. I wouldn't order online from them again.